Senior Officer / Claims Officer, Employees' Compensation (General Insurance)

Intermediate (3-6 years)

Technical Skills

  • Claims
  • Litigation
  • Settlements

Job Description

Senior Officer / Claims Officer, Employees' Compensation (General Insurance)

Location: Hong Kong

Our opportunity
Being part of the team, you will apply your professional knowledge and expertise to manage medium standard (moderate severity/complexity) litigated claims in the most effective, efficient way whilst delivering a customer centric claims service manner. If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"
Your role
As a Senior Claims Officer, your main responsibilities will involve:
  • Handle the Employees’ Compensation claims with focus on liability, investigation and in-house global settlement
  • Ensure claims procedures, documentation is adhered to the group claims management requirement and best practice
  • Meet with clients for claims review meeting
  • Work with our healthcare specialist in minimizing claims duration, build relationship with all stakeholders and achieve compromised settlement to conclude the case at the earliest and avoid litigation
  • Report to Claims Manager on adverse trend of development of claims and clients with adverse claims experience
  • Assist Claims Manager to monitor and conduct assessment of the performance of external loss adjuster whose services form part of claims services
  • Supervise and coach junior staff on claims management
  • Promptly handle Employees’ Compensation litigated claims and take responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused, quality and professional claims service
  • Develop a claim case strategy to ensure appropriate reserves are assigned, investigations conducted and appropriate suppliers engaged
  • Acquire and efficiently organize the relevant evidence and information to accurately assess the value of the litigated claim and to recognize potential fraud/recovery indicators and cases
  • Review, resolve and proactively finalize employees’ compensation claims within authority limits ensuring settlement at an optimum level



Your Skills and Experience
As a Senior Claims Officer, your skills and qualifications will ideally include:
  • Minimum 5 years of Employees' Compensation claims management experience is a must
  • Currently undertaking or have completed the LLB degree / Legal Executive qualification with ANZIIF/ACII an asset
  • Supervision experience and medical knowledge is an asset
  • Previous handling corporate client, global settlement experience would be an asset
  • Knowledge in legislation, legal liability and legal procedure of Employees’ Compensation litigated case and Employees’ Compensation Ordinance in Hong Kong
  • Candidates with less experience will be considered as Claims Officer



Additional Information
Primary work location is Hong Kong. You can apply by clicking on the button “Apply online”
Who we are
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.
As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
QualificationAssociate of Chartered Insurance Institute (ACII), Fellow, ANZIIF
Zurich Insurance GroupInsurance and Reinsurance

Zurich Insurance Company Ltd 25-26/F, One Island East 18 Westlands Road, Quarry Bay

directions_walk9 mins walk from Tai Koo Station