Senior Manager, Policy & Admin Services

Senior (6-10 years)


Technical Skills

  • Six Sigma
  • Team Management
  • Training

Job Description

Senior Manager, Policy & Admin Services

Location: Hong Kong

Our Opportunity

Zurich Insurance (Hong Kong)is a leading multi-line insurer that serves its customers in local markets. It provides a wide range of property and casualty, and life insurance products and services. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. We strive to provide simple, flexible and innovative insurance products and services that match your unique personal needs, so you can live life to the fullest.  If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online".

Your Role
  • Lead the Policy & Administration Service team to provide the best service for Zurich Hong Kong, including both Life and General Insurance business
  • Drive and engage the team to achieve service efficiency and effectiveness through continuous service improvement and people development
  • Ensure the defined service levels and metrics are aligned to customer / intermediary expectations and needs and drive for enhancement
  • Review and refine the business processes to improve end to end service
  • Support and drive the transformation of operating model to deliver "Customer Focus, Simplified & Innovated Operations" from plan to delivery
  • Lead and support different departmental or cross function projects to drive innovation and simplification of operations and deliver the best service to customer
Your Skills and Experience 
  • University graduate with minimum 8 years of relevant experience in insurance industry
  • Excellent people management skills with solid experience in leading a big size of operation team
  • Familiar with Life and General Insurance operations
  • Knowledge in Lean / Six Sigma is a plus 
Additional Information
Primary work location is Hong Kong. You can apply by clicking on the button “Apply online”.
Who we are
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.
As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. 
Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.  

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
Zurich Insurance GroupInsurance and Reinsurance

Zurich Insurance Company Ltd 25-26/F, One Island East 18 Westlands Road, Quarry Bay

directions_walk9 mins walk from Tai Koo Station