Manager, Claims Recovery



Technical Skills

  • Accountancy
  • Analytics
  • Claims
  • Microsoft Excel
  • Microsoft Powerpoint
  • Project Management
  • Training

Job Description

Manager, Claims Recovery

Location: Hong Kong

Our opportunity

Being part of the team, you will apply your professional knowledge and expertise to assist the claims department in overall monitoring of Recovery Results and to upskill staff in the area of recovery. If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"


Your role
As a Claims Manager, your main responsibilities will involve:
  • Work with the manager, Lines of businesses and any other key stakeholders to drive results on recovery
  • Develop recovery plans to manage and facilitate recovery of claims amount
  • Create and monitor lists of people/companies who have not made payments/recovery
  • Locate third parties using credit information, background checks, loan documents, and other paperwork or databases as permissible by law
  • Utilise alternate systems to complete background checks etc
  • Inform clients/customers/other insureds of overdue accounts and amount and chase up accordingly
  • Initiate repossession proceedings or hand over account to law practice that specializes in debt collection
  • Perform reporting and trend analysis to support the lines of businesses around vendor spend, KPI achievements and drive SLA achievements
  • Ensure monitoring and feedback of claims department wide performance to key stakeholders within claims e.g. CCO and LOB heads
  • Manage recovery vendor related projects across the department through project life cycle
As a Claims Manager, your skills and qualifications will ideally include:
  • Bachelor’s Degree or equivalent education
  • Proven track record of successful recovery from third parties
  • Claims/insurance and project management experience ideal
  • Solid knowledge of general insurance is a plus
  • Understanding of operation workflow / procedures in various General Insurance functions
  • Knowledge of specific business lines, products and functions services is a plus
  • Knowledge of various lines of business and functional activities in Claims
  • Good interpersonal skills and communication skills
  • Strong problem solving and analytic skills combined with a strong command in Excel and PowerPoint
  • Self-organized and good planning ability
  • Demonstrated ability to coach and train; you must be able to conduct group and one-on-one training
  • Multi-language skills are a strong plus


Additional Information

Primary work location is Hong Kong. You can apply by clicking on the button “Apply online”
Who we are
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.
As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

Employment TypeFull-time
Education LevelBachelor
Zurich Insurance GroupInsurance and Reinsurance

Zurich Insurance Company Ltd 25-26/F, One Island East 18 Westlands Road, Quarry Bay

directions_walk9 mins walk from Tai Koo Station