Zurich Insurance Group

Claims Officer, Motor (General Insurance)

Zurich Insurance Group
Full Time
Junior (less than 3 years)

Job Description

Claims Officer, Motor (General Insurance)

Location: Hong Kong

Our opportunity
Being part of the team, you will apply your professional knowledge and expertise to manage standard complex (medium/high severity/complexity) and litigated bodily injury claims in the most effective, efficient way whilst delivering a customer centric claims service. If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"
Your role
As a Claims Officer, your main responsibilities will involve:
  • Handle Motor claims with focus on liability, investigation and pro-active case management

  • Provide quality and professional claim service to customers

  • Ensure claim procedures, documentation is adhered and settled effectively according to company policies and group claims management requirement and best practice

  • Take proactive approach in monitoring motor claims mainly for third party bodily injury in order to minimize claims settlement

  • Conduct in-house settlement

  • Report to Claims Manager for clients with adverse claims experience

  • Assist Claims Manager to monitor and conduct assessment of the performance of external loss adjuster whose services form part of claims services

  • Perform any other duties, task oriented or claims related as may be delegated by Claims Manager

  • Promptly handle third party bodily injury and litigation claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service

  • Develop a claims case strategy to ensure that appropriate reserves are assigned, investigations conducted and appropriate suppliers engaged

  • Acquire and efficiently organize the relevant evidence and information to accurately assess the value of the claim and to recognize potential fraud/recovery indicators

  • Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level

  • Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards



Your Skills and Experience
As a Claims Officer, your skills and qualifications will ideally include:
  • Bachelor’s degree (or equivalent) with 2 to 3 years third party bodily injury claims handling is a must

  • Supervision experience and qualifications of ANZIIF/ACII would be an asset

  • Pro-active settlement experience

  • Knowledge in insurance principles

  • Technical knowledge on motor products and services

  • Understand legislation and legal liability, court procedure, common law and civil claims

  • High level awareness of injury types and the interpretation of medical evidence

  • Litigation Management

  • Pro-active settlement experience

  • Good command of written English

  • Negotiation skills, both written and verbal



Additional Information
Primary work location is Hong Kong. You can apply by clicking on the button “Apply online”
Who we are
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.
As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.


Professional Qualifications

  • Associate of Chartered Insurance Institute (ACII)
  • Fellow, ANZIIF

Technical Skills

  • Claims
  • Litigation
  • Negotiation
  • Settlements