Assistant Manager, Customer Experience & Product Proposition

Senior (6-10 years)

Technical Skills

  • Business Intelligence
  • Customer Service
  • Life Insurance
  • Marketing
  • Product Design
  • Product Development
  • Statistics
  • Translation

Job Description

Assistant Manager, Customer Experience & Product Proposition

Location: Hong Kong

Our opportunity
Being part of the team, you will apply your professional knowledge and expertise to support Customer Experience & Propositions Development Manager to identify, lead and execute the propositions and customer experience projects with internal key stakeholders. If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"
Your role
As an Assistant Manager, your main responsibilities will involve:
  • Drive differentiating propositions in both personal & commercial products and services
  • Drive improvement actions/ real WOW customer experience along customer journey
  • Assist in developing the propositions from concept generation, data & information research, product/market comparison with analysis to teams’ coordination
  • Monitor Voice of Customers (VoC) and translate the VoC to the insightful recommendations/ actions to the business teams; Drive, facilitate and monitor the related improvement actions.
  • Support regular and adhoc research studies from questionnaire design to analysis (including desk research, customer research, etc)
  • Develop and maintain business intelligence to support customer and business insight.
  • Understand market trend and competitors to provide intelligence for product positioning and product design, help to evaluate competitive product initiatives & identifying opportunities for Zurich
  • Develop the best practice and set the guidelines for the propositions development aligning the group’s directive
  • Support ad hoc projects
Your Skills and Experience
As an Assistant Manager, your skills and qualifications will ideally include:
  • Degree holder of Marketing, Statistics or related disciplines, or equivalent
  • Minimum 7 years’ relevant experience in insurance product proposition or product development, strongly preferable in General Insurance/ Life Insurance
  • Good at applying insights to develop differentiating and customer focused propositions
  • Clear-minded, well organized in planning and execution, attentive to details and self-motivated with extremely strong project management skills; Positive thinking with customer centric mind-set
  • Good communication and presentation skills with excellent command of written and spoken English and Chinese is required
  • Knowledgeable in research



Additional Information
Primary work location is Hong Kong. You can apply by clicking on the button “Apply online”
Who we are
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.
As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
LanguageEnglish, Cantonese
Zurich Insurance GroupInsurance and Reinsurance

Zurich Insurance Company Ltd 25-26/F, One Island East 18 Westlands Road, Quarry Bay

directions_walk9 mins walk from Tai Koo Station