- Business Intelligence
- Customer Service
- Life Insurance
- Product Design
- Product Development
Assistant Manager, Customer Experience & Product Proposition
Location: Hong Kong
Drive differentiating propositions in both personal & commercial products and services
Drive improvement actions/ real WOW customer experience along customer journey
Assist in developing the propositions from concept generation, data & information research, product/market comparison with analysis to teams’ coordination
Monitor Voice of Customers (VoC) and translate the VoC to the insightful recommendations/ actions to the business teams; Drive, facilitate and monitor the related improvement actions.
Support regular and adhoc research studies from questionnaire design to analysis (including desk research, customer research, etc)
Develop and maintain business intelligence to support customer and business insight.
Understand market trend and competitors to provide intelligence for product positioning and product design, help to evaluate competitive product initiatives & identifying opportunities for Zurich
Develop the best practice and set the guidelines for the propositions development aligning the group’s directive
Support ad hoc projects
Degree holder of Marketing, Statistics or related disciplines, or equivalent
Minimum 7 years’ relevant experience in insurance product proposition or product development, strongly preferable in General Insurance/ Life Insurance
Good at applying insights to develop differentiating and customer focused propositions
Clear-minded, well organized in planning and execution, attentive to details and self-motivated with extremely strong project management skills; Positive thinking with customer centric mind-set
Good communication and presentation skills with excellent command of written and spoken English and Chinese is required
Knowledgeable in research
At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.
|Career Level||Senior (6-10 years)|