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Engineer - Voice Engineering

Intermediate (3-6 years)


Job Description

Engineer - Voice Engineering

Location: Kowloon Bay


• Support a wide range of voice products including PBX, VoIP, IVR, VM, Logger, SIP, IDA etc. valuation, deployment and maintenance
• Assist in leading project roll out and troubleshooting for all network connectivity
• Develop documentation manual and provide training to customer
• Ad-hoc emergency support during non-office hours is required


• Higher diploma or above in telecommunications, information technology, computer science or related discipline
• Minimum 3 years' IT or telecommunication industry experience
• Holder of Cisco's CCNP/CCNA Voice or Avaya's certification is an advantage
• Hands-on experience with Avaya IPO and Scopia, NEC SV8100/9100 products
• Experience in PBX and Key-line System installation and troubleshooting
• Experience in Avaya Communication Manager (ACM), Cisco Call Manager (CUCM) or other IP phone network is highly preferable
• Work independently, self-initiative, good interpersonal skills & work under pressure

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
QualificationCisco Certified Network Associate (CCNA) - Voice, Cisco Certified Network Professional (CCNP)
Wharf T&TTelecommunications

9/F, KITEC, 1 Trademart Drive, Kowloon Bay, Hong Kong