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Customer Service Representative (Contract)

Full-time

Posted 

Job Description

Customer Service Representative (Contract)

Location: Hong Kong

Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.

Duties include:
- processing routine to complex transactions on-line,
- researching and resolving routine to moderately complex problems and inquiries and
- referring difficult problems to more senior representatives.

Requirements

It is a 11-month contract position (Jan - Nov 2018)
Fresh graduates are welcome to apply.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
 
Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish
Wells Fargo BankFinancial Services, Retail and Commercial Banking

23 / F, AIA Financial Center, 1 Connaught Road Central, Central, Hong Kong

directions_walk13 mins walk from Admiralty Station