Manager, Visa Performance Solutions, North East Asia (Hong Kong)

Full Time
Intermediate (3-6 years)
English, Cantonese, Mandarin (Putonghua), Korean

Job Description

Manager, Visa Performance Solutions, North East Asia (Hong Kong)

Location: Hong Kong-Hong Kong-Hong Kong

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.



Position Summary

Visa Performance Solutions (VPS) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Performance Solutions solves the most strategic problems for our clients.
The Asia Pacific Consulting Practice applies deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VPS team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as marketing, strategic growth, customer experience, digital payments and risk.




  • Prepare client proposals and project plans, identifying dependencies, roles and responsibilities
  • Ensure project engagements remain on track, utilizing governance frameworks, and mitigating / resolving complex problems that emerge during  engagements
  • Prepare project materials including interview guides, data requirements, concepts, frameworks
  • Undertake client interviewing, collecting and analyzing input such as client information, data, processes, policies, competitive and environmental information
  • Create, develop and maintain models, contribute to IP creation and standardized VPS offerings
  • Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
  • Identify solutions and and recommendations that are linked to client objectives and result in performance improvement
  • Create compelling presentations to illustrate findings, ideas, recommendations, and within consulting engagements
  • Recommending approaches, providing guidance and at times physically supporting implementation at the client site
  • Collaborate with local AE/other functional teams to gain insights and support client engagement and execution





Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team in gaining a deeper understanding.  You will be comfortable managing a project end to end and relish the opportunity to work closely with clients to influence their future performance.

Specific requirements are:

  • Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
  • Must be team oriented, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization
  • Excellent presentation skills, including strong oral and writing capabilities
  • Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
  • Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data


In addition, you will have:

  • Language skills – traditional Chinese and English, with strong written and verbal skills.  Other relevant language skills such as Cantonese or Korean would be helpful
  • Minimum 5 years' experience in consulting, strategy or issuing portfolio role
  • Some consulting experience preferred with project management
  • Some experience in digital marketing
  • Exposure to customer experience design (using human centered design / design thinking)
  • Strong commercial acumen, with experience in working on business/value cases
  • Expert level Excel and PowerPoint
  • Be very detail oriented, ensuring the highest level of quality/rigor in reports and data analysis
  • An understanding of statistical analysis, modeling, scoring schemes, etc.
  • Excellent project management skills
  • Strong undergraduate academic accomplishment
  • Willingness to travel (30%)

Technical Skills

  • Brand Management
  • Business Strategy
  • Data Analysis
  • Microsoft Excel
  • Microsoft Powerpoint
  • Project Management
  • Statistical Analysis