Settlement Analyst

Location: Hong Kong

Do you know how to take care of people? Are you skilled at gracefully resolving issues? We're looking for someone like that to:
Your Role
– establish yourself as a trusted partner for existing clients
– answer clients’ questions about things like day-to-day use of our platform and the investment process
– facilitate smooth onboarding and training for new users
– act as the point of contact between clients and our technical support and development team
– be on the lookout for ways to improve processes, reduce risks, strengthen controls and increase customer satisfaction