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Service Quality Support Officer



Technical Skills

  • SAP

Job Description

Service Quality Support Officer

Location: Hong Kong, Singapore

Are you a multitasker? Are you solid as a rock when you’re juggling a lot of projects? We're looking for someone like this to:
– provide overall support to the business project manager community in helping them navigate the requirements of the bank-wide Program Management Framework (PMF) standards & tools (e.g. new PPM tool, formerly eXtract / SAP / Approval process);
– monitor and maintain the repository for Performance, Monthly dashboards
– coordinate the WM APAC colleagues to ensure all outsourcing arrangement inventory is up-to-date at all stages
– help to manage the Service Level Agreements (SLAs) of the WM APAC business with other parts of UBS, incl. the monitoring of costs and Key Performance Indicators (KPIs);
– support the preparation of materials and minutes for various decision bodies / committees and ensure follow-up on action items (incl. e.g. the WM APAC OC, WM IEO Board etc);
– coordinate and quality-check materials from a wide range of business partners / stakeholders;
– provide support for ad hoc requests by senior management (e.g. presentations, updates, reviews, projects);

Employment TypeFull-time
Education LevelNon-specified
UBSInvestment Banking and Brokerage

Two International Finance Centre, 8 Finance St, Central

directions_walk11 mins walk from Central Station