Concierge Agent



Job Description

Concierge Agent

Location: Hong Kong

The Peninsula Hotel Limited

At The Peninsula Hong Kong, we pride ourselves on a thriving culture where innovation, creativity and passion are cornerstones to our success. With the highest staff-to-guest ratio of any luxury hotel in Hong Kong, one of the lowest staff turnover rates and some of the longest-serving employees of any hotel in the city, our staff members contribute to the success of the organisation as a whole.

As a caring employer, we foster a sense of team work, service and dedication that goes the extra mile. Join us, and you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.

If you possess a positive attitude, an inherent belief in delivering the finest service, and a desire to espouse the best, we would like to hear from you.


Concierge Agent

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

Job Responsibilities:

·         Greets consistently and professionally to our guests to provide a warm welcoming experience

·         Provides guests with information on facilities, services, events and attractions, tours, travel routes and transportation schedules

·         Provides restaurant information, gives recommendations and makes restaurant bookings per guests’ preference

·         Keeps updating on sightseeing attractions, dining venues and shopping suggestions within the city but not limited to it

·         Arranges flight tickets, flight reconfirmation, on-line check in and flight schedule updates for our guests

·         Arranges transportation according to guest needs including hotel limousine and other fleet from contract-out agent

·         Handles all incoming couriers and mails on behalf of our guests in a prompt and efficient manner

·         Assists in providing mailing services to our guests including postcards/ letters, speedpost/ air / surface mail through Hong Kong Post, FedEx and DHL


·         Diploma or degree holder in Hotel Management

·         Two years of related experience in the hotel industry

·         Excellent verbal and written English, Cantonese and Mandarin

·         Passionate towards hospitality and concierge business


What’s in it for you?

In return to your hard-work, dedication and professionalism, we offer:

·         An attractive remuneration with discretionary bonus

·         Annual leave and statutory leave

·         5 days of work a week

·         Option of MPF or ORSO scheme

·         Life and Medical insurance

·         Opportunity for internal transfer

·         Wide range of training and development programmes


Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese