The Hong Kong Jockey Club

Part-time Customer Services Assistant (RCS)

The Hong Kong Jockey Club
Full Time
Happy Valley
Junior (less than 3 years)
English, Mandarin (Putonghua)

Job Description

Part-time Customer Services Assistant (RCS)

You will

  • provide quality and efficient customer services to guests
  • proactively resolve customer enquiries including racing and betting information, racecourse facilities and direction guidance to all locations within racecourse
  • handle table reservation, escorting services to members and guests, issuance of admission badges and parking labels
  • assist in advance table booking and sales of merchandise at designated locations
  • reinforce Clubs policies (e.g. dress code monitoring and location access control)

You should have

  • Form 5 or above
  • solid working experience in customer service
  • mature and independent personality with stable job history
  • good communication and presentation skills in spoken English or Mandarin
  • knowledge in racing and betting is an advantage

Technical Skills

  • Customer Service
  • Retail Sales

Transferable Skills

  • Communicative