The Hong Kong Jockey Club

Part-time Customer Care Representative (Digital Service)

The Hong Kong Jockey Club
Part Time
Junior (less than 3 years)
Lower Secondary / F5 / GCSE
English, Cantonese

Job Description

Part-time Customer Care Representative (Digital Service)

You will

  • handle write-in, email and online customer enquiries in professional and efficient manner
  • provide cross support in editing internal communication materials to other teams for handling customer enquiries
  • work on shift beyond midnight including weekends and public holidays

You should have

  • Form 5 or above
  • 2 years working experience in customer service field, exposure to correspondence handling would be an advantage
  • excellent written skills in Chinese and English with proficiency in Chinese word processing
  • familiar with online chats and mobile messaging apps

Technical Skills

  • Chinese Word Processing
  • Customer Service
  • Microsoft Word