The Hong Kong Jockey Club

Interactive Services Officer (Systems)

The Hong Kong Jockey Club
Full Time
Happy Valley
Intermediate (3-6 years)
English, Cantonese

Job Description

Interactive Services Officer (Systems)

You will:

  • resolve customer enquiries and problems regarding the Club’s interactive betting channels
  • participate in the continuing enhancement and development of eWin and other interactive betting channels to improve customer’s experience
  • participate in the documentation of business requirements for IT to implement or source the required solutions
  • participate in the user acceptance testing
  • supervise and recruit part-time support staff


You should:

  • be a degree holder in Business with strong technology knowledge and experience in e-Business OR
  • be a degree holder in Information Systems or Engineering with a keen business sense and ability to take the customer’s viewpoint
  • have at least 3 years’ relevant experience
  • have project management skills and strong interest in e-Business
  • have exposure to customer-centred design and development of e-Commerce web sites and / or portals
  • have experience with preparing user requirements documentation
  • be energetic, creative and persistent in achieving results
  • have excellent written and oral communication skills in both English and Chinese
  • be able to work on shifts round the clock, including Sundays and public holidays

Technical Skills

  • e-commerce
  • Project Management
  • User Acceptance Testing