Customer Care Representative (Digital Service) (2-yr contract)


Technical Skills

  • Chinese Word Processing
  • Customer Service

Job Description

Customer Care Representative (Digital Service) (2-yr contract)

You will

  • handle write-in, email and online customer enquiries in professional and efficient manner
  • provide cross support in editing internal communication materials to other teams for handling customer enquiries
  • work on shift beyond midnight including weekends and public holidays

You should have

  • Form 5 or above
  • 2 years working experience in customer service field, exposure to correspondence handling would be an advantage
  • excellent written skills in Chinese and English with proficiency in Chinese word processing
  • familiar with online chats and mobile messaging apps
Employment TypeContract
Education LevelLower Secondary
LanguageEnglish, Cantonese
The Hong Kong Jockey ClubMedia and Entertainment

The Hong Kong Jockey Club Happy Valley Racecourse, Wong Nai Chung Rd, Happy Valley