The Hong Kong Jockey Club

Administrative Officer (Property - Call Centre)

The Hong Kong Jockey Club
Full Time
Happy Valley
Non-specified
Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

Administrative Officer (Property - Call Centre)

You will:

  • supervise a call center team to provide excellent service to internal customers to solve their problems or needs in using the Club-wide facilities
  • supervise the team to ensure it operates according to the standard of procedures or the directions set out by the Facilities Services Manager
  • review the team operation process and procedures of as-it-status, suggest ways for improvement and help implement them
  • coordinate with different service teams (i.e. technical and non-technical) of Property Facilities Management Department to attend the cases faced by customers in an efficient and effective way
  • maintain an accurate system database of customer service requests to support the operational needs of Property Facilities Management

Qualification

You should:

  • possess a higher diploma or a bachelor degree in any subject (with a preference in business administration / management, property/ facility management, or other relevant discipline).
  • have a minimum of 3 years of clerical or customer service experience. Supervisory experience would be necessary.
  • have demonstrated good analytical and problem solving skills, with a detail-minded attitude
  • have hands-on experience on MS Office applications. advanced level in Excel and PowerPoint would be an advantage
  • have good command of English and Cantonese, as well as good interpersonal and teamwork skills

Professional Qualifications

  • Advanced Level

Technical Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint