Service Advisor - Hong Kong

Full-time
Junior (less than 3 years)

Posted 

Technical Skills

  • Answering Telephones
  • BASIC
  • Microsoft Outlook
  • Record keeping

Job Description

Service Advisor - Hong Kong

The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  This position is located at our Service Center in Hong Kong; however, the role will require travel as needed and directed by management.  If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 


Responsibilities:

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed. 


Knowledge, Skills, and Abilities:  

  • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goals


Requirements:

  • Dealer Management System(s), Outlook, and MS Office
  • Associate Degree or certificate in Automotive Technology, preferred
  • Retail automotive service experience, preferred
  • Fluency in Chinese and English

 

Employment TypeFull-time
Career LevelJunior (less than 3 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese

TML Tower, 3 Hoi Shing Rd, Tsuen Wan