Product Support Engineer – Infotainment System


Technical Skills

  • C++
  • CAD
  • Costing
  • Debugging
  • Futures
  • Linux
  • Manufacturing
  • Perl Programming
  • Product Development
  • Python
  • Root Cause Analysis
  • SQL
  • Technical Support
  • Training
  • User Experience (UX)

Job Description

Product Support Engineer – Infotainment System

The Role

This role is at a key connection point between the infotainment related needs in Asia Pacific market base and the development and production teams in Silicon Valley, California.

Diagnostic related objectives:

Keep our vehicles on the road through proactive analyses of the vehicle fleet and to reduce their time spent in service centers by effective remote diagnostic work. B e able to efficiently work with large amounts of data in order to process information and make the correct conclusions in a timely manner. Diagnose complex electromechanical systems with heavy software content and deploy in safety-critical applications in infotainment system .

Systems related objectives:

Assist in the specification and design of Tesla’s infotainment system with the goals of high reliability, availability, connectivity , intuitive to use , safety, while minimizing costs . This role pays special attention to the Asia Pacific market, and infotainment systems improvements through an accurate understanding of Asia Pacific telecommunication networks , customer experience issues and product deficiencies. This is achieved in this role by engaging with EV standards and related third parties, and bringing visibility of market directions to development teams.


Diagnostic Responsibilities:

  • Debug systems and perform diagnostics on field failures both remotely - looking at data logged by the vehicle, and directly in the field.
  • Provide technical support in order to minimize vehicle downtime, through day to day coverage of internationally distributed service cases.
  • Coordinate with design teams to perform further root cause analysis with component owners where necessary.
  • Recognize trends and patterns in field failures and work with the development team to drive short-term fixes and future improvements.
  • Work with engineering and manufacturing teams to ensure new issues are fully investigated and that countermeasures are in place.
  • Regular collaboration with worldwide service teams to ensure consistent and stable global service operations. 
  • Support service technicians, technical support specialists, and regional technical specialists with troubleshooting techniques and remote diagnosis, occasionally travel to perform field diagnostics, repair, and training.
  • Availability for occasional off-hours calls and work.

Systems Responsibilities:

  • Review existing and proposed EV standards and assess their impact on current or future Tesla products.
  • Bring visibility to development teams by summarizing and distilling existing standards and market direction. Make proposals to engineering design and department heads on the direction Tesla should take.
  • Engage with standards committees to represent and drive Tesla’s interests.
  • Review user experience issues and deficiencies, and escalate those to development teams that can be addressed by firmware or hardware improvements and/or revised functional specifications.
  • Collaborate tightly with Tesla’s hardware and software teams to ensure efficient and economical implementation and validation of new features, components, and systems.
  • Identify improvements for serviceability of the product for the purpose of reducing costs.


  • Bachelor, Master or PhD of Computer Science or Electrical Engineering or similar.
  • Working knowledge in computer science (PERL, SQL, python, C++, MATLAB) and mechatronic fields. Linux working experience is preferred.
  • Working experiences of any of following technologies: wireless systems (3G/4G, WiFi, Bluetooth, RF), USB, graphics/OpenGL, audio systems, power management, location/navigation software, and/or touchscreen devices.
Employment TypeFull-time
Education LevelBachelor to Doctoral
Tesla MotorsAutomotive and Motor Trade (excluding Retail , Wholesale and Manufacturing)

TML Tower, 3 Hoi Shing Rd, Tsuen Wan

directions_walk13 mins walk from Tsuen Wan West Station