Tesla Motors

Product Specialist-Hong Kong

Tesla Motors
Full Time
Sai Ying Pun
Junior (less than 3 years)

Job Description

Product Specialist-Hong Kong

The Role
The primary goal of the Product Specialist is to provide a fun educational experience for customers who come into the Tesla retail store. The Product Specialist will accomplish this by handling all walk in store guests, answering questions, educating the public about the electric drive experience. An implicit responsibility of the Product Specialist is to conduct educational conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand values.


  • Welcome walk in guests, answer questions and generally manage the customer’s Tesla experience in a positive way.
  • Educate the public about the electric car industry through enthusiastic conversations.
  • Assist customers with purchases of apparel and keep inventory full and neat.
  • Provide high quality customer service to the existing Tesla owner community.
  • Keep up with industry trends and best practices.
  • Help to develop a new way to market and sell cars to the community.
  • Your performance will be measured by your ability to engage and sign up potential customers in the store for updates and test drive and other event invitations from Tesla


  • Strong communication and customer service experience required.
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry.
  • Ability to understand and convey business issues and technical concepts.
  • Strong sense of team mentality and reliability.
  • Ability to work evenings and weekends in a retail environment, retail experience a plus.
  • Legal right to work in Hong Kong
  • Valid drivers license with a clean driving record.
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record.
  • Must have two years of driving experience

Technical Skills

  • Customer Service
  • Inventory Management
  • Sales