Inside Sales Advisor - Hong Kong

Full-time
Junior (less than 3 years)

Technical Skills

  • Branding
  • CRM
  • Customer Service
  • Marketing
  • Relationship Management

Job Description

Inside Sales Advisor - Hong Kong

The Role 

The primary focus of the  Inside Sales Advisor team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner. The  Inside Sales Advisor team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation in to a production order.  The  Inside Sales Advisor is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction.

Responsibilities

  • Respond to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner.
  • Work with existing Reservation holders to convert their reservation in to a production order in order to achieve expected build, shipment and delivery objectives.
  • Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values.  
  • Utilize a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns.
  • Achieve company aims for vehicle order levels.
  • Maximize and leverage phone time, including pre-call planning, and adhere to activity metrics.
  • Keep up with industry trends and best practices, including utilization of new technology and web resources.
  • Work with the technical departments to understand current vehicle and production talking points.
  • Utilize, update and maintain the integrity of information in Teslas CRM system.
  • Provide suggestions for website improvements.
  • Escalate matters that require senior management concurrence in a timely manner to line management.
  • Work on the continuous improvement of processes and procedures related with the purchase of a Tesla.

Requirements

  • Strong team-player.
  • Excellent Communication and relationship management skills, both oral and written.
  • Bachelors Degree preferred or the equivalent of experience and evidence of exceptional ability
  • Ability to prioritize effectively and handle shifting priorities.
  • Attention to quality and detail.
  • Valid drivers license.
  • Fluency in Chinese and English 
Employment TypeFull-time
Career LevelJunior (less than 3 years)
Education LevelBachelor
LanguageEnglish, Cantonese
Tesla MotorsAutomotive and Motor Trade (excluding Retail , Wholesale and Manufacturing)

TML Tower, 3 Hoi Shing Rd, Tsuen Wan

directions_walk13 mins walk from Tsuen Wan West Station