Technical Skills

  • Technical Support
  • VoIP

Job Description



Key Accountabilities

·  Contribute to Key Performance Indicators in relation to performance of the networks, infrastructure, applications, products and services supplied and operated by Telstra

·  Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network and infrastructure elements

·  Work within a defined set of relevant product / network procedures, standards and practices

·  Deliver  outcomes by implementing a course of action identified from a general range of solutions

·  Assist in providing technical support in the investigation and rectification of complex incidents



Solving problems of moderate complexity

Maintaining stakeholder relationships

Some experience in a specialist field

Experience of first line maintenance and alarm monitoring for Cisco, Juniper and Foundry devices.

Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF.

Ability to troubleshoot the above technologies effectively and understanding of troubleshooting commands required to do so.

Exposure & Trained on Cisco CCNA standard as minimum.

At least 2 years' telecommunications experience working in senior technical support or network operations centre

 We work flexibly at Telstra. Talk to us about how this job could be flexible for you.

Apply Now

Employment TypeFull-time
Education LevelNon-specified
QualificationCisco Certified Network Associate (CCNA)
Telstra InternationalTelecommunications

43/F, One Island East, 18 Westlands Road, Quarry Bay, Hong Kong

directions_walk9 mins walk from Tai Koo Station