- Data Centre
- Operational Risk
- Root Cause Analysis
Senior Service Delivery Manager
Our banking clients are currently seeking a suitable applicant to join their data center team. The candidate is responsible for:
- Manage critical and high severity incident; act as situation leader to drive resolution to resume services; conduct necessary escalation and notification when required
- Conduct regular process review and update on Incident and Problem management, Change Management process, and Service management process as well as document (e.g. SLO) update.
- Ensure Change Management Team, change requestor and change approvers are strictly adhering to the agreed change management process.
- Manage Data Centre and Printing Center outsourcing services provider to ensure it delivers the services according to the service level with quality.
- Act as a Chairman of Change Control Board and develop & update Change Control Board Operational Guideline
- Act as Operational Risk Officer to ensure operational risk incident are timely reported with quality.
- Manage Operational risk item owner to strictly follow the Operational Risk Incident reporting guideline throughout the reporting, follow-up and closure process.
- Compile monthly IT critical service report for Monthly CE update and Service Pledge Meeting.
- University Degree in Information Technology or related discipline
- At least 10 years’ experience in IT field, with over 5 years on managing outsourcing vendor services
- With exposure in production problem management and change management, able to conduct root cause analysis independently
- Experienced in IT outsourcing governance over data center and printing services; familiar with regulators’ requirement on outsourcing governance
- Experienced in conducting control assessment over outsourcing service providers
Strong communication and English writing skill
- Fluent in Cantonese and English
Interested parties please email your resume to [email redacted, apply via Jobable] for consideration. For job enquiries, please call 2114 2625 for more details.
Please mention your consultant's name on your application if you have already registered with Springer.
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