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CRM Specialist

Intermediate (3-6 years)


Technical Skills

  • Analytics
  • CRM
  • Data Analysis
  • Data Mining
  • Marketing
  • Project Management
  • Relationship Management
  • Sales

Job Description

CRM Specialist

Location: Hong Kong

CRM Specialist

Our Client is a Luxury Retail Company. Owing to business expansion in HK, they are hiring CRM Specialist to join their Inhouse Marketing Team.

Job Responsibilities:

  • Enhance customer loyalty program to improve customer acquisition, conversion, retention, reactivation and advocacy.
  • Hands-on Data Analysis: data mining, able to handle information collection and integration with the use of external and internal systems.
  • Participate in data analysis to generate insights and actionable solutions for the business.
  • Develop and prepare monthly dashboards on CRM program performance, analyze and provide insights to senior management.
  • Work closely with IT to assure data quality and continuous feedback on any enhancement needed to cope with business needs.
  • Work with Marketing and Sales & Operations teams to transform business needs into campaign programs; assist on customer segmentation, data extraction and customer list preparation; monitor and keep track on campaign progress, response rate and analyze campaign effectiveness.
  • Support multiple teams to assist in optimizing customer journey, sales, strategic marketing and communication initiatives
  • Organize VIP events and member acquisition or retention campaigns.

Job Requirements:

  • Degree holder in Business Adminstration, Marketing, Information Systems or any equivalent disciplines.
  • 5 years' experience in customer data and relationship management, or data analytics, preferably in Luxury / Retail industry.
  • Solid experience in any CRM System and related IT systems.
  • Proven record of project management.
  • Proficiency in written and spoken English and Chinese, Cantonese and Mandarin.

How to apply
Please kindly submit your application by hitting "APPLY NOW" below or by contacting Calton Luk on 3651 6503 or [email redacted, apply via Jobable]
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Spring ProfessionalHuman Resources and Recruitment

10th Floor, MassMutual Tower, 33 Lockhart Road, Wan Chai, Hong Kong