CUSTOMER SERVICES ASSISTANT

Sogo
Full Time
Junior (less than 3 years)
Non-specified
English, Mandarin (Putonghua)

Job Description

CUSTOMER SERVICES ASSISTANT

The incumbent will be responsible for leading the team in providing high quality of customer service to internal and external customers. The major duties and responsibilities are included but not limited to the followings:

  • Maintain good corporate image by performing reception duties in a professional manner
  • Manage day-to-day operations of office reception area and sales floor customer services counters
  • Manage and Handle customers’ feedback and complaints in professional manner
  • Provide clerical support to daily operations of CS team
  • Perform ad-hoc projects and other duties as requested

To succeed in this role, we are looking for candidates with the following credentials:

  • F.5 or above
  • Good customer service skill and telephone manner
  • Persuasive, service-oriented with good communication skill
  • Basic command of both written and spoken English and Mandarin
  • Immediately available is highly preferred
  • PC knowledge preferable

We offer attractive salary package, public holidays, group medical / dental insurance, excellent career development opportunities and other competitive fringe benefits to the qualified candidates. Interested parties, please send in your application details together with current and expected salary to the Human Resources Department via:

e-mail: [email redacted, apply via Jobable]; or

Mail: 20th Floor, East Point Centre (New Wing), 555 Hennessy Road, Causeway Bay, Hong Kong.

Fax No.: 2831 2996

Information provided will be for the purpose of selection within the Group and only shortlisted candidates will be considered. All application will be retained for a maximum period of six months.


Technical Skills

  • Answering Telephones
  • BASIC
  • Customer Service
  • Sales