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Assistant Retail Operations & Training Manager (SHK-AROTM)


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Assistant Retail Operations & Training Manager (SHK-AROTM)

Intermediate (3-6 years)


Technical Skills

  • Branding
  • Customer Service
  • Marketing
  • Recruiting
  • Sales
  • Training

Job Description

Assistant Retail Operations & Training Manager (SHK-AROTM)

Location: Kowloon Bay


The position will responsible for understanding, implementing and enforcing the retail processes. He/ she must deliver consistent leadership that will ensure the quality of our products & services. The retail processes include communication, training, scheduling and overseeing all aspects of retail to meet the needs of the organization.


On Training

  • Develop, implement and deliver training programs and learning materials for frontline staff in HK and Macau
  • Conduct classroom training to Beauty Consultants on selling technique, customer service, makeup skills, management skills and product knowledge in accordance with the company’s objectives
  • Supervise counters & own shops operations frequently to ensure maintenance of training design, and trainees are receiving proper instructions
  • Evaluate training programs to facilitate continuous improvements of training deliverables
  • Responsible for frontline recruitment & manpower arrangement

On Operation

  • Ensure excellent operation in each point of sales
  • Lead and drive team in achieving sales targets and business objectives by delivering outstanding customer service
  • Manage all counters to perform and grow according to the objectives with support of and ability to present analysis, sales tactics, retail insights and general constructive input
  • Bring field intelligence to define brand-specific activity programmes with marketing and commercial departments
  • Consolidate customers’ responses, insights and feedback to brand team members


  • At least 5 years of related working experience in which 3 years at supervisory level, preferably from beauty/retail industry
  • Extensive experience in designing and delivering sales, service and soft skills training programs  

We offer 5-day work week, competitive salary, year-end bonus, medical insurance, provident fund, life and personal accident insurance, annual leave and staff purchase discount to the successful candidate. Interested candidates please send us a resume together with salary expectation by clicking Apply Now.

We are an Equal Opportunities Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only. Applicants are not contacted within 2 months after submitting their resumes; their applications will be filed for 6 months and be considered for other appropriate positions within this period and will be destroyed thereafter.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified

28 Canton Rd, Tsim Sha Tsui

directions_walk9 mins walk from Tsim Sha Tsui Station