Service Centre Agent (90500)



Technical Skills

  • Answering Telephones

Job Description

Service Centre Agent (90500)

Island Shangri-La, Hong Kong

Job Duties


  • To handle all telephone calls of the hotel and general enquries about hotel services
  • To handle all in-house guest requests through a centralised Call Centre System




Job Requirements


  • Willing to work on shift, including overnight duty
  • Strong communication skills with good telephone manners
  • Preferably with relevant experience in Opera system
  • Minimum 1 year’s relevant experience in hospitality industry
  • Good command of English, Cantonese, and fluent in Putonghua preferred





Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Shangri-La HotelsHospitality, Food and Beverage

Supreme Ct Rd, Central

directions_walk12 mins walk from Admiralty Station