Shangri-La Hotels

Service Centre Agent (73250)

Shangri-La Hotels
Full Time
Junior (less than 3 years)
Non-specified
English, Mandarin (Putonghua)

Job Description

Service Centre Agent (73250)

Island Shangri-La, Hong Kong

 

 

Job Duties

 

  • To handle all telephone calls of the hotel and general enquries about hotel services
  • To handle all in-house guest requests through a centralised Call Centre System

 

 

 

Job Requirements

 

  • Willing to work on shift, including overnight duty
  • Strong communication skills with good telephone manners
  • Preferably with relevant experience in Opera system
  • Minimum 1 year’s relevant experience in hospitality industry
  • Good command of English, fluent in Putonghua preferred

 

 

 

 


Technical Skills

  • Answering Telephones
  • Customer Service