Shangri-La Hotels

Senior Reservations / Service Center Agent (73966)

Shangri-La Hotels
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Mandarin (Putonghua)

Job Description

Senior Reservations / Service Center Agent (73966)

Hotel Jen Hong Kong


  • To be responsible in providing the most efficient and courteous hotel reservations service
  • Handles all incoming/outgoing telephone calls and guests requests courteously and efficiently
  • Answers all enquiries from in-house guests



  • Customer oriented, good communications and upselling skills
  • Detail oriented, independent and able to handle challenges
  • Diploma / Certificate holder in Hospitality Management
  • Minimum 1 year working experience in hotel industry
  • Good command on written and spoken English and Putonghua
  • Candidates with less experience will also be considered as Reservations / Service Center Agent


Technical Skills

  • Answering Telephones
  • Corporate Communications
  • Customer Service
  • Hotel Reservation Systems (HOS/PMS)