Shangri-La Hotels

Senior Events Operations Manager (71740)

Shangri-La Hotels
Full Time
Senior (6-10 years)
English, Cantonese

Job Description

Senior Events Operations Manager (71740)

Aberdeen Marina Club


It takes a special kind of person to work at Shangri-La:
someone with an eye for details and the skills to perform;

someone with an attitude to deliver and a passion to delight.

Are you Shangri-La?


The Aberdeen Marina Club, managed by Shangri-La International, is a prestigious private membership club, with 6 restaurants, a grand ballroom & 6 event venues, full sports and marina facilities.



Job Responsibilities:

  • Monitor and ensure smooth operations of the Banquet Services
  • Maintain consistency in quality of food & beverage / service / cleanliness of Banquet Services
  • Constantly obtain customer feedback during operations to ensure satisfaction
  • Proper and tactful handling of verbal complaints from customers


Job Requirements:

  • Tertiary education with preference in hotel management
  • Minimum 6 years relevant experience
  • Excellent communication and interpersonal skill
  • Good command of spoken English and Cantonese

Technical Skills

  • Complaint Handling
  • Customer Service
  • Quality Assurance
  • Quality Control