Reservations Agent (94109)

Full-time

Posted 

Job Description

Reservations Agent (94109)

Kerry Hotel, Hong Kong

Kerry Hotels are vibrant and buzzing with life and activity. Each Kerry hotel is defined by a spirited style and a careful attentiveness that bestows a sense of individuality to all guests.

Kerry Hotel Hong Kong is one of our newest additions to the family and will be an iconic destination not only for guests but for visitors and residents of Hong Kong.

The defining qualities of the Kerry brand, is to create an environment that can promote a balanced lifestyle for our guests and colleagues to embrace individuality and style with an unpretentious manner. Kerry evokes adaptability by creating a socially stimulating environment.

Key Responsibilities

  • To master the room product in term of layout physical attribute, benefits, amenities etc.

  • To effectively differentiate room type to match the right product with specific guest needs.

  • To be fully conversant with the hotel's rate structure particularly on public rate offers.

  • To fully understand market segmentation and other statistical tracking requirement to accuratelt qualify booking data

Experiences and skills required

  • Diploma/Degree holder in Hotel & Catering Management or related disciplines

  • A minimum of 1 years' working experience in hospitality industry

  • Excellent communication, interpersonal and presentation skills

  • Well-versed in both written and spoken English and Chinese

  • Mature with positive thinking and guest oriented

Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese
Shangri-La HotelsHospitality, Food and Beverage

Supreme Ct Rd, Central

directions_walk12 mins walk from Admiralty Station