Project Manager (Strategic Initiatives Team) (95621)

Intermediate (3-6 years)


Technical Skills

  • Costing
  • Financial Analysis
  • Project Management
  • Six Sigma
  • Surveying

Job Description

Project Manager (Strategic Initiatives Team) (95621)

Shangri-La International Hotel Management Ltd.



It takes a special kind of person to work at Shangri-La:

someone with an eye for details and the skills to perform;

someone with an attitude to deliver and a passion to delight.

Are you Shangri-La? 


The Strategic Initiatives Team supports the President and Chief Operating Officer in managing cross-functional commercial and operational initiatives to support the Group in achieving its strategic vision.  Example of these strategic initiatives include efforts to create a program to tap into sales opportunities with fragmented business accounts in China, rally global, regional and on-property (hotel) commercial and operational teams to reflect new hotel brand positioning, and aggregate.
For all these projects, the team acts as the key linkage between Corporate HQ departments, regions and hotels to project manage and implement initiatives.



  • Support the Director and Senior Manager of Strategic Initiatives in conducting analyses and preparing presentations of key strategic issues to senior management. Duties include:
    • Conducting business case and financial analysis
    • Designing and conducting customer surveys to understand customer needs
    • Working with hotels (especially frontline staff) to gather operational feedback
    • Gathering market intelligence / competitive information
    • Evaluating which initiatives have the highest potential value, impact and strategic alignment with the company’s vision
  • Provide thought partnership to operational departments in designing medium-to-long-term strategies in their respective areas to help the Group achieve its strategic vision


  • Work with cross-functional teams and external parties (e.g., partners and service providers) to lead, project-manage and operationalize programs.  Duties include:
    • Ensuring regular updates from various workstream leads
    • Actively identifying project risks and mitigation measures
    • Working with key stakeholders to resolve project bottlenecks and difficulties
    • Provide accountability for the evaluation and approval process for project change requests (scope, schedule, cost); ensure those that cross identified thresholds are escalated to project steering committees for consideration and approval
    • Designing measurable metrics and targets for alignment with key stakeholders
  • Act as key linkage and liaison between Corporate HQ, regions and hotels in roll-out of key strategic initiatives for the Group.  Duties include:
    • Designing and working with hotels to run pilot projects
    • Supporting commercial, operational and communication departments to devise communication plan to ensure messages are accurately cascaded to frontline
    • Measuring ongoing project performance and gathering frontline feedback


  • Support the Director and Senior Manager of Strategic Initiatives and work with other internal teams to construct dashboards / reports for ongoing progress tracking
  • Consolidate and regularly communicate progress and issues to senior management to help resolve bottlenecks in progressing with projects and initiatives


  • Mandatory:
    • College and/or graduate degree, Master degree is a plus
    • Minimum 5 years of working experiences in leading large, complex programs / projects with significant change impact, multiple dependencies within and across organizational boundaries
    • Project management certifications (e.g., PMI, Lean Six Sigma)
    • Demonstrated ability to work and influence individuals from various backgrounds and levels, build relationships quickly and lead people to deliver projects / initiatives
    • Strong understanding of project implementations, project structure and life-cycle and best practice standards and tools
    • Demonstrated ability to handle a wide variety of tasks, and change focus quickly as demands change
    • Demonstrated ability to assess situations, define problems, collect data, establish facts and draw valid conclusions
    • Experience in consumer-facing, service industries
    • Fluent in English and Chinese (Mandarin)
  • Highly Desirable:
    • Strong quantitative and problem-solving skills
    • Ability to manage multiple tasks at the same time and meet tight deadlines
    • Experience at both operational (e.g., hotel frontline) level and corporate HQ level is a plus
    • Hospitality experience is a plus (not a must)
    • Knowledge of other language(s) is a plus
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Shangri-La HotelsHospitality, Food and Beverage

Supreme Ct Rd, Central

directions_walk12 mins walk from Admiralty Station