Shangri-La Hotels

Guest Relations Officer (73969)

Shangri-La Hotels
Full Time
Junior (less than 3 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Guest Relations Officer (73969)

Kowloon Shangri-La, Hong Kong


The candidate will be responsible for the smooth and efficient operation of Guest Relations Department. He / she will also be responsible for providing guest services, check-in and check-out, handling guest requests and ensuring that it is in accordance with the objectives and the highest level of performance and quality standards established by the Hotel.

He/she also requires to assist the Horizon Club Team when necessary such as providing guest services and handling guests requests at the Horizon Club.


  • Excellent command of spoken English, Cantonese and Putonghua
  • Minimum 1 year experience in service industry, preferably in Hotel Front Office or airline operations
  • Self-motivated and well-organized
  • Able to work independently and under pressure

Technical Skills

  • Customer Service
  • Guest Experience