Shangri-La Hotels

Front Desk Officer (74631)

Shangri-La Hotels
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Japanese

Job Description

Front Desk Officer (74631)

Hotel Jen Hong Kong


  • Acknowledges and welcomes guests as soon as guest approaches the desk
  • Ensures all interactions with guests are handled professionally
  • Perform check-ins and check-outs efficiently
  • Perform cashiering functions efficiently
  • Perform general F&B service in Club Lounge



  • Customer oriented, good communications skills and outgoing personality is advantage
  • Familiar with Front Desk operation
  • Higher Diploma in Hotel Management or equivalent
  • Fluent in spoken and written English and Chinese and Japanese speaking is an advantage

Technical Skills

  • Corporate Communications
  • Customer Service
  • Guest Experience