Shangri-La Hotels

Club Ambassador (73970)

Shangri-La Hotels
Full Time
Junior (less than 3 years)
Non-specified
English, Cantonese, Mandarin (Putonghua)

Job Description

Club Ambassador (73970)

Kowloon Shangri-La, Hong Kong

Job Duties

The Club Ambassador provides personalised guest services at Horizon Club such as check-ins and check-outs, secretarial and concierge services, mail and information, airlines reservations / confirmations and food & beverage services.

He/she also requires to assist Guest Relations Team when necessary such as providing guest services at the lobby, greet and see-off limousine service, room inspection and handling guest requests.

 

Job Requirements

  • Excellent command of spoken English, Cantonese and Putonghua
  • Self-motivated and well-organised
  • Able to work independently and under pressure
  • Knowledge in Food & Beverage opertations is preferable

Technical Skills

  • Customer Service
  • Guest Experience