Shanghai Commercial Bank

Branch Operations Officer / Relief Branch Operations Officer

Shanghai Commercial Bank
Full Time
Senior (6-10 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Branch Operations Officer / Relief Branch Operations Officer

  • Supervise and monitor the daily operations of the branch to ensure compliance with established internal guidelines and regulatory requirements
  • Lead, coach and motivate the operations team to deliver quality customer service and cross-sell bank products and services
  • Cultivate long-term relationship with customers and refer potential business opportunities to branch sales
  • Post-secondary educated or above
  • Minimum 8 years of relevant experience, 3 years of which must be at a supervisory level
  • Sound knowledge of branch operations, with good compliance and control sense
  • Excellent people and communication skills
  • Detail-oriented, and able to work independently and under pressure
  • Good command of spoken and written English and Chinese, including Putonghua
  • Proficient in MS Office applications including Chinese word processing
(Candidates with less experience will be considered as Branch Operations Supervisor.)
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Technical Skills

  • Chinese Word Processing
  • Compliance
  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Sales