Regional Key Account (KA) Manager

SGS
Full Time
Intermediate (3-6 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Regional Key Account (KA) Manager

Location: Tsuen Wan

PRIMARY RESPONSIBILITIES:

  • Coordinate all KA business as needed across the Asia region with a focus on China & Hong Kong
  • Maintaining a positive and productive business relationship with assigned KAs by facilitating day-to-day operations, securing current business, resolving problems, avoiding claim situations or loss of work, maximizing work opportunities, and identifying and helping to pursue new business opportunities within the KA

SPECIFIC RESPONSIBILITIES:

  • In conjunction with the business strategy and the global KA strategy (if any), develop strategy at KA level and translate into pragmatic action plans and execute
  • Provide the initial regional point of contact to the KA, facilitate effective coordination of job orders, enquiries and technical exchanges between SGS affiliates, offices and personnel involved in the execution of the contract
  • Plan and coordinate KA activities to ensure that goals and objectives are achieved and/or exceeded within prescribed time frames
  • Establish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targets
  • Mobilize appropriate resources to support smooth operations
  • Monitor all communications to the KA, including updates, reports and invoicing to ensure compliance with KA requirements (timeliness, correctness, responsiveness)
  • Ensure prompt resolution of service delivery issues or matters of customer concern through close coordination between the KA and executing branches
  • Avoid claim situations and mitigate any legal measures against SGS
  • Investigate new opportunities with the KA for the business line and other SGS business lines
  • Maximize existing revenue potential, where profitable, by networking with decision-makers within KA
  • Attend regular meetings at the KA for marketing purposes, business development, technical governance, performance reviews, resolution of conflicts, delivery of invoices and reports
  • Continuously monitor revenue trends to determine areas of weakness and take appropriate actions
  • Within the scope of the KA, review and modify policies and procedures as appropriate
  • Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within SGS

REQUIREMENTS:

  • Degree in Business Management and/or Engineering in the related technical field
  • Minimum of 5 years experience in the related field
  • Fluent in Mandarin and Cantonese, high level of written and verbal English
  • Successful experience in international environments
  • Business awareness, strategic thinking, analytical skills
  • Ability to negotiate and manage contractual arrangements
  • Project Management and organizational skills
  • Strong familiarity with sales techniques and processes

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

  • 5-day Work Week
  • Double Pay and Performance Bonus
  • Dental and Medical Benefits
  • Accident Insurance and Life Insurance
  • Annual Leave
  • Paid Maternity Leave, Paternity Leave, and Marriage Leave
  • Career Advancement Opportunities
  • On-the-Job Training
  • Education and Training Subsidies
  • Transportation Subsidies
  • Shuttle Bus Service
  • Employee Assistance Program (EAP)
  • Staff Activities

For interested parties, please send your full resume with availability, current and expected salary to SGS Hong Kong Limited - The Human Resources Division, 1/F, On Wui Centre, 25 Lok Yip Road, Fanling, N.T., Hong Kong, or by fax to 2334 7125 / email at hk.recruit @sgs.com (with position applying for and employer reference number quoted in the subject).

Data received will be kept confidential and used for processing application only.


Technical Skills

  • Business Development
  • Compliance
  • Corporate Communications
  • Invoicing
  • Life Insurance
  • Marketing
  • Negotiation
  • Project Management
  • Sales
  • Training
  • Translation