Retail Learning Advisor, Hong Kong


Technical Skills

  • Audit
  • Budgets
  • Costing
  • HR
  • Microsoft Access
  • Sales
  • Training

Job Description

Retail Learning Advisor, Hong Kong

Retail Learning Advisor for Hong Kong (HK) is a role that provides focused learning support to a key market that is part of an important cluster in the Greater China region. The higher purpose of the Learning team is to instill a continuous learning mindset amongst Shell Staff, Retailers & Site Staff  to ENABLE individuals to own their personal development and PROVIDE for themselves and loved ones.

Retail Learning Advisor will support the Retail Learning Manager, China and Hong Kong in delivering Retail HK’s business agenda through development and operationalization of both internal and external people capability-building strategies for Shell Retail Staff, Retailers & Service Champions.  

As an integral part of the Retail Learning community, you can be involved in
(1) the design and delivery of learning programs in Greater China Region to drive & achieve business & resource synergy, and
(2) the design and implementation of global projects – in HR, learning and the business.

Additionally, you will
• Engage and perform in a virtual team setting.
• Ensure training is not perceived as the only solution to competence development/enhancement and solution to all business problems
• Partner & obtain buy-in from Retailers to deliver site staff training on time and in full, with proper records maintained for audit purposes. 

Position Description - Purpose
Provide the most appropriate learning solutions in line with business priorities, and to develop & demonstrate a strong understanding & visible expertise in the following areas: 

  • Act as a Performance Consultant to a wide range of business and function (CoB/F) leaders & teams to support the delivery of business priorities through structured capability-building of staff within the Retail Organisation and Retailers.

  • Collaborate with key business and functional Managers to establish learning needs and drive frontline capability development plans for Frontline Leaders and Retailers. 

  • Deliver on agreed learning priorities in a manner that provides assurance of completion and quality with cost efficiencies to stakeholders within agreed timelines.

  • Enable Retail Shell Staff, Retailers and Site Staff to have access to required knowledge and skills to perform their roles competently with development solutions designed with them in mind 

 Position Description - Accountabilities

  • Identify learning needs and be the trusted adviser as a learning professional enabled through strong engagements and partnerships with both internal and external stakeholders.

  • Design & develop creative, cost effective, fit-for-purpose and sustainable learning solutions that are in line with business requirements and HK legislations.  

  • Deliver and evaluate learning programmes for the target learning audience. Key interventions include (but not limited to):

  • People:

    • Indirect Workforce: Frontline Service Champions – Retailers, Shift Managers and Site Staff

    • Direct Workforce: Shell Staff across all functions in Retail HK

  • Range of Curriculum:

    • Safety (HSSE)

    • Service

    • Supervisory (e.g. Coaching, Leadership development, Personal Effectiveness, etc)

    • Functional (Role specific, such as Forecourt Attendant, Cashier, Co-Locator, etc)

  • Partner HR Account Manager to drive Country Learning Agenda to build people capability across Shell HK.

  • Create and foster a continuous learning orientation and culture within the business.

  • Develop strong business partnership with all Line Managers and HR to understand Shell Staff development needs, provide learning expertise as required to support the people capability agenda.

  • Demonstrate strong expertise in training and facilitation skills, including (but not limited to) the use of various learning tools, media and methods with diverse audiences. 

  • Support the Retail Learning Manager, China & Hong Kong in the delivery of the learning plan and implementation of Global/Local projects/initiatives and learning interventions for the country - including direct facilitation of training events to retail staff and retailers in HK.

  • Manage budgets, administration and end-to-end processes governing all learning activites for both the direct and indirect workforce.

  • Manage the 3rd Party Trainers (Training Officers – TO), responsible to upskill Service Champions across HK and Macau as per agreed terms with the business. Drive and support the Train the Trainer Concept: Ensure Retailers & Training Buddies are equipped with the tools and skills to train their staff using fit-for-purpose content, methodology and materials.

  • Maintain the Retail Academy as per the standards agreed with Sales & Operations team.

Employment TypeFull-time
Education LevelNon-specified
Royal Dutch ShellEnergy and Waste Management

35/F, AIA Kowloon Tower, Landmark East, 100 How Ming Street,Kwun Tong, Kowloon, Hong Kong

directions_walk8 mins walk from Kwun Tong Station