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Guest Services Manager – Front Office

Intermediate (3-6 years)


Job Description

Guest Services Manager – Front Office

Location: Tsimshatsui

  • Monitor all front desk personnel to ensure guests receive prompt, cordial attention and personal recognition
  • Daily preparation of amenities, accurate room allocation to ensure Owners, VIP’s, Rhombus Diamond Card members, Special attention guest and all important clients receive prompt and cordial key service elements prior to their arrival
  • Maximize occupancy, revenue and average rate while maintaining high service standards
  • Responsible for the managing and supervising all front desk staff
  • Performs any other reasonable duties as required by the Management from time to time.


  • Degree holder in Hotel/ Hospitality Management
  • Minimum 3-5 years of relevant experience, with 2 years at supervisory level in hotel industry
  • Good interpersonal and communication skills
  • Mature, independent, proactive, service- oriented and attentive to detail
  • Service oriented with pleasant personality
  • Good command of spoken and written English, Mandarin and Chinese
  • The candidate with less experience will be considered as Assistant Guest Services Manager

We provide comprehensive compensation and benefits package including free duty meals, paid sick leave, medical insurance with dental coverage to the right candidate. Kindly forward your complete resume with current and expected salary to our Human Resources Department, quoting the reference number by e-mail, fax or WhatsApp.

Email: [email redacted, apply via Jobable]
Fax: (852) 2312 1758
WhatsApp: (852) 6892 2441

Only shortlist applicants will be notified. All personal data provided by applicants will be kept confidential and be used only for consideration of positions applied and future vacancies of the company.


Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)