Chan Tai Man
I am focused on contributing to the retail industry in Hong Kong within a marketing capacity. Since starting my Marketing degree, I have supplemented by studies through working experience across the retail industry in both a voluntary and internship setting. The opportunity to develop my knowledge about areas of frontline, customer service and events management has only enhanced my passion and understanding of the retail trade in Hong Kong.
Responsibilities-Interfacing directly with customers addressing their buying requests and supporting any customer challenges faced. Responsible for ensuring quality service experience for customers through the application of employer training at the on boarding stage of the internship. Served as an information point between retail and regional headquarters regarding any retail issues. Observed customer buying behaviours and habits in relation to product placement and current market fashion trends.
Net-A-Porter’s summer packer program is for university graduates to receive compensated working experience in a luxury E-commerce environment, during a period of peak sales and deliveries for the APAC environment.
Responsibilities-Working on shift duty in their regional distribution centre managing individual high-net-worth orders, from order processing and data management (stock keeping, inventory data entry) to physical labelling and bar-code scanning.
Responsibilities-The department serves to monitor both social and commercial trends relative to business such as changes and development to the company’s distribution channels and customer behaviours/buying trends in the Hong Kong Market. Focused in a supporting capacity working cross-functionally in marketing, digital-marketing and PR and reported directly to the e-commerce manager.
Extra-Curricular Activities, Awards and community involvement: Water-polo, Cricket and Marathon-Running, Guildhall Public speaking examinations Grade 8 (distinguished), Duke of Edinburgh Silver Certificate, Pottery and Arts and Crafts. ‘Kidz first’ and ‘reading in schools’ voluntary work.
2014 Bachelor of Marketing Management, University of the World
2011-2007 High School of Hong Kong
Cambridge A Levels
English (fluent), Cantonese (Native), Mandarin (Fluent)