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(Senior) Customer Service Manager



Job Description

Key Responsibilities:

  • Lead and manage the operations of the internal Customer Service team and external service providers
  • Act as the team's representative to participate operational and system projects including changing in operating model and systems
  • Initiate and implement customer services related projects with different stakeholders
  • Supervise, monitor and drive the performance of team members


  • Degree holder with solid experience in insurance industry
  • Familiar with life and medical insurance products and solid understanding of operations
  • Exposure in online customer service function is preferred
  • With strong problem solving skills, good interpersonal and communication skills

For interested parties, please send your detailed resume [email redacted, apply via Jobable] or contact Abbie Cheng at +852 2232 3484 for a confidential discussion. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.

Employment TypeFull-time
Education LevelNone
LanguageCantonese, Mandarin (Putonghua)
RandstadHuman Resources and Recruitment

50 Connaught Road Central, 5th Floor, Agricultural Bank of China Tower

directions_walk8 mins walk from Central Station