Manager, Customer Excellence

Full-time

Posted 

Job Description

Principal Responsibilities

  • Proactively support initiatives and design framework to enhance customer experience
  • Monitor service quality levels with the aim of improving the service and customer experience strategy
  • Lead and work closely with colleagues in cross-functional departments to drive up customer engagement projects
  • Demonstrate good understanding of insurance trends and areas of innovation to influence performance indicators

Requirements:

  • Degree holder
  • With solid experience in insurance industry
  • Exposure in customer service ehancement is preferred
  • With strong problem solving skills, good interpersonal and communication skills

For interested parties, please send your detailed resume [email redacted, apply via Jobable] or contact Abbie Cheng at +852 2232 3484 for a confidential discussion. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.



Employment TypeFull-time
Education LevelNone
LanguageEnglish, Cantonese
RandstadHuman Resources and Recruitment

50 Connaught Road Central, 5th Floor, Agricultural Bank of China Tower

directions_walk8 mins walk from Central Station