You may also like

Customer Care Support Manager

DHL
  • Accountancy
  • Adobe Air
  • +4 skills
  • +5 skills

Luxury brand: Senior Concierge / Concierge

Chandler Macleod
  • Find out more about the job
  • Find out more about the job

Manager, Customer Service (Letter Team)

AIA Group Limited
  • Compliance
  • Customer Service
  • +8 skills
  • +9 skills

Room Attendant 房 務 員

Crowne Plaza Hotels
  • Training

CIB – Client Service Manager – Investor Services – Associate

JPMorgan Chase Bank
  • Business Transformation

Manager, Customer Excellence

Full-time

Posted 

Job Description

Principal Responsibilities

  • Proactively support initiatives and design framework to enhance customer experience
  • Monitor service quality levels with the aim of improving the service and customer experience strategy
  • Lead and work closely with colleagues in cross-functional departments to drive up customer engagement projects
  • Demonstrate good understanding of insurance trends and areas of innovation to influence performance indicators

Requirements:

  • Degree holder
  • With solid experience in insurance industry
  • Exposure in customer service ehancement is preferred
  • With strong problem solving skills, good interpersonal and communication skills

For interested parties, please send your detailed resume [email redacted, apply via Jobable] or contact Abbie Cheng at +852 2232 3484 for a confidential discussion. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.



Employment TypeFull-time
Education LevelNone
LanguageEnglish, Cantonese
RandstadHuman Resources and Recruitment

50 Connaught Road Central, 5th Floor, Agricultural Bank of China Tower

directions_walk8 mins walk from Central Station