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Customer service officer - 5 days work

Full-time

Posted 

Job Description

About the company

Our client is a leading telecommunication listed company in Hong Kong. To support their dynamic business, they are currently searching for 2 customer service executive to ensure a smooth customer service operation.
About the job
As a sucessful senior customer service executive, you will be responsible to:
  • Provide customer service support to their B2B clients (e.g. banking, government sectors or SMEs)
  • Handle customer enquires through email/ hotline
  • Assist in projects in the field of account service strategy, service improvement and operational service plan to improve the overall service quality
  • Manage and monitor service quality to ensure a smooth customer service operations
  • Coordinate with internal departments and customers
  • Perform any ad-hoc assignments when necessary

Highlights of the job
In return for your dedication and hard work, you'll be rewarded with:
  • Competitive salary package and benefits
  • Comprehensive training programme with pay
  • Excellent opportunity to work at a professional customer relations team
  • Career development opportunities in a premier telecom company
  • Medical coverage
  • 14-day annual leave

Skills & experiences required.
To be successful in this role, you must possess:
  • 3 years customer service experience, preferably in telecommunication, banking or insurance company
  • Customer oriented with good communication and interpersonal skills
  • Proficient in MS Office application and Chinese word processing
  • Good command of English and Chinese, both spoken and written

Interested parties, please press "Apply Now" below or come visit our website at Randstad HK. For more details, feel free to contact Annie Wu at 2232 3473 or Vien Ng at 2232 3487.



Employment TypeFull-time
Education LevelNone
LanguageEnglish, Cantonese
RandstadHuman Resources and Recruitment

50 Connaught Road Central, 5th Floor, Agricultural Bank of China Tower

directions_walk8 mins walk from Central Station