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Customer Service Manager

Intermediate (3-6 years)


Job Description

Highlights of the job
  • Salary up to 30k + Discreationary Bonus
  • Dynamic and friendly working environment
  • Excellent opportunity to work at a professional customer relations team
  • Career development opportunities in a premier telecom company

About the company

Our client is a leading telecommunication listed company in Hong Kong. With 30 years experience, they provide premier fixed-line, boardband and mobile communication services in Hong Kong and international telecom network covers more than 3,000 cities and 140 countries. They are currently searching for 2 senior customer service executive to support their accouting service management to ensure a smooth customer service operation.
About the job
As a sucessful customer service manager, you will be responsible to:
  • Supervise and manage account servicing team to deliver premium service support
  • In charge of corporate account service activities such as customer visits, courtesy calls
  • Coach, inspire and motivate team members to achieve excellent performance
  • Manage and monitor service quality and recovery plans to ensure a smooth customer service operations
  • Liaise across departments to solve daily issues and smoothen the operation

Skills & experiences required.
To be successful in this role, you must possess:
  • 8 to 10 years of customer service management experience, preferably in telecommunication, banking or insurance company
  • Customer oriented with good communication and interpersonal skills
  • Proficient in MS Office application and Chinese word processing
  • Good command of English and Chinese, both spoken and written
  • Strong organisational and leadership skills

Interested parties, please press "Apply Now" below or come visit our website at Randstad HK. For more details, feel free to contact Annie Wu at 2232 3473.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNone
LanguageEnglish, Cantonese
RandstadHuman Resources and Recruitment

50 Connaught Road Central, 5th Floor, Agricultural Bank of China Tower

directions_walk8 mins walk from Central Station