Operations Manager

Senior (6-10 years)

Technical Skills

  • Staff Management

Job Description

Operations Manager

The Operations Manager is accountable for:

•Assisting the Country Operations Manager / Regional Operations Director to develop the overall strategies and initiatives for daily operations and management;
•Hiring, managing, developing and motivating employees to meet or exceed business results such as revenue, profitability and customer satisfaction/retention
•Ensuring effective communication and teamwork across the centres and proactively assisting with day-to-day operations (customer service matters, member complaints and maintenance issue, etc.)
•Coordinating work across the centres and organizing schedules of activity, staffing and resources to ensure maximum commercial use is made of the company's facilities at all times
•Ensuring all staff are trained in general centre operations, member relations and in their specific job functions
•Maintaining the working condition of the centres premises; supervising and managing facilities and equipment to ensure that such are at all times in fully functional order and fit for use by members and guests; conducting daily routine checks of the facility
•Able to drive the operations team to a higher rate on the outstanding dues collection and retail revenues
•Able to manage staff under retail function including monthly stock count and reporting
•Regularly evaluating centre's operations and implementing improvements in processes (e.g. for customer retention improvements or cost savings)


•Minimum 8 years' operations experience at a similar level preferably in fitness, wellness or 5 star hotel industry
•Strong customer service orientation and understanding of customer relationship management
•Strong planning and organizing skills with ability to develop policies and procedure
•Strong ability to build teamwork, resolve conflicts, motivate and manage people
•Training and development ability (delivering training to a varied audience)
•Strong ability to communicate clearly and convincingly in spoken and written English and Cantonese

We provide excellent career opportunities, full training and support programme, attractive remuneration and a fun working environment. Please forward a detailed resume and stating your availability, current and expected salary to [email redacted, apply via Jobable] or by fax to: 3520 1280. For further enquiries, please call 3691 3804. Application without current and salary expectation will not be considered.
Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelNon-specified
LanguageEnglish, Cantonese