Senior Officer, Customer Relations (12-month Contract)
Location: Hong Kong
Resolve the Customer feedback cases from regulatory bodies, sales channels, staff and customers by offering options and solutions.
Handle correspondences enquiries by fax, email, letter within company standards.
Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point through complaint investigation and discuss with the Manager to drive relevant departments to improve customer experience.
Conduct UAT on system enhancement (CFS and Prulife) and feedback to CSOE to ensure the completeness and accuracy of the enhancement. Assist in preparing monthly reports for customer feedback cases progress to Sales Channels and Compliance.
Minimum 5 years of experience in Customer Service Operations
Experience in insurance or finance industry
Able to work in a fast-paced business environment
Able to meet tight timeline and work independently
Fluent in written and spoken English & Chinese
Proficient in Microsoft Office including MS word, excel, and Chinese word processing
- Customer Service
- Microsoft Excel
- Microsoft Word