Prudential

Senior Officer, Customer Relations (12-month Contract)

Prudential
Full Time
Intermediate (3-6 years)
Non-specified
English, Cantonese

Job Description

Senior Officer, Customer Relations (12-month Contract)

Location: Hong Kong

       Responsibilities

  • Resolve the Customer feedback cases from regulatory bodies, sales channels, staff and customers by offering options and solutions.

  • Handle correspondences enquiries by fax, email, letter within company standards.

  • Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point through complaint investigation and discuss with the Manager to drive relevant departments to improve customer experience.

  • Conduct UAT on system enhancement (CFS and Prulife) and feedback to CSOE to ensure the completeness and accuracy of the enhancement. Assist in preparing monthly reports for customer feedback cases progress to Sales Channels and Compliance.

Requirements

  • Tertiary education

  • Minimum 5 years of experience in Customer Service Operations

  • Experience in insurance or finance industry

  • Able to work in a fast-paced business environment

  • Able to meet tight timeline and work independently

  • Fluent in written and spoken English & Chinese

  • Proficient in Microsoft Office including MS word, excel, and Chinese word processing


Technical Skills

  • Compliance
  • Customer Service
  • Faxing
  • Microsoft Excel
  • Microsoft Word
  • Sales