Senior Officer, Customer Call Centre (Inbound)

Full Time
Intermediate (3-6 years)

Job Description

Senior Officer, Customer Call Centre (Inbound)

Location: Hong Kong


  • Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.
  • Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling
  • Arrange follow up call to respond to customer feedback in a timely and professional manner
  • Assist team supervisor to handle escalated case by offering the best alternative to client.
  • Provide on-the-job support to junior team members on complex enquiries



  • Bachelor degree holder in any discipline
  • Minium 5 years of experience in Customer Service / Call Centre experience
  • Equipped with excellent servicing mindset, plus strong problem solving skills
  • Customer focused and result oriented, with the ability to work under pressure and in a changing environment
  • Highly organized and able to meet tight deadline
  • Hands on MS Office knowledge

Candidate with less experience will be considered as Officer

Technical Skills

  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Training