Prudential

Senior Officer, CS Correspondences

Prudential
Full Time
Central
Non-specified
Intermediate (3-6 years)
Non-specified
English, Cantonese

Job Description

Senior Officer, CS Correspondences

Location: Hong Kong

Responsibilities

  • Handle correspondences enquiries by fax, email, letter within company standards.
  • Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc.) of each touch point through complaint investigation and discuss with the Manager to drive relevant departments to improve customer experience.
  • Update the procedural manual regularly to ensure accurate information being recorded and assist in preparing ad hoc reports.

Requirements

  •  Tertiary education
  •  Minimum 5 years of experience in Customer Service Operations
  •  Experience in insurance or finance industry
  •  Able to work in a fast-paced business environment
  •  Able to meet tight timeline and work independently
  •  Fluent in written and spoken English & Chinese
  •  Proficient in Microsoft Office including MS word, excel, and Chinese word processing

Technical Skills

  • Customer Service
  • Faxing
  • Microsoft Excel
  • Microsoft Word