Senior Manager, Operations Transformation, Business Development - Health & Protection

Lead (more than 10 years)

Technical Skills

  • Audit
  • Business Development

Job Description

Senior Manager, Operations Transformation, Business Development - Health & Protection

Location: Hong Kong


1. Develop operational solutions for major H&P initiatives

  • Design operational flows in collaboration with Operations, e.g. provider network set up, cashless arrangement and pre-authorization
  • Support the development of H&P digital strategy to enhance end-to-end customer journey and implementation with other functions

2. Design, set up and manage value-added services, e.g. vendor contract, annual review & audit, integration with relevant functions, coordinate with Prudential Health Assessment centre, identify appropriate Third Party Administrators (TPAs) to support value-added services, and conduct annual review and audit on TPAs

3. Ongoing review to identify operational opportunities and risks


- Minimum bachelor's degree

- 10+ years of operational experience, preferably in insurance / financial industry

- Solid experience in identifying and designing solutions to enhance and streamline business process

- Experience with designing value-added services, sourcing appropriate Third Party Administrators, and conducting annual review and audit on service providers

- Ability to understand, prepare and communicate business requirements to operation and system teams

- Self-motivated and detailed oriented

- Good command of spoken and written English (Cantonese is required, Mandarin is a plus)

Employment TypeFull-time
Career LevelLead (more than 10 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
PrudentialFinancial Services, Retail and Commercial Banking

3/f, Berkshire House, 25 Westlands Road, Hong Kong

directions_walk7 mins walk from Quarry Bay Station