Prudential

Senior Manager, Life Operations Enhancement

Prudential
Full Time
Central
Non-specified
Lead (more than 10 years)
Bachelor
English, Cantonese

Job Description

Senior Manager, Life Operations Enhancement

Location: Hong Kong

Responsibilities:
 

  • Act as liaison between Life Operation end-users and IT Application Teams.
  • Lead a team of Analysts to identify and define business requirements, plan and perform UAT, prepare user manual and conduct user training.
  • Review functional specification from business perspective to ensure user requested functions are met.
  • Manage projects to meet the Company’s strategy and direction.
  • Support department end-users to implement measures with high efficiency, control and service standards as well as providing professional advice
  • Coach and develop team members in professional standard, to gain business and technical knowledge.
  • Provide guidance to the team in full SDLC cycle.
  • Analyze complex production problems, co-ordinate the problem resolution and reinforce the post-implementation monitoring and quality assurance measures.
  • Assist in planning the resources, project progress monitoring and monitoring the performance of the section
     

Requirements:

  • Degree holder or above in Business, Information Systems or related disciplines
  • Over 12 years of experience in insurance and/or Banking and finance sectors with at least 5 years solid project management and business analysis experience
  • Possess extensive knowledge of business processes in Life Insurance industry
  • Proven leadership, project and people management, problem solving and decision-making skills is vital
  • Strong interpersonal and negotiation skills.
  • Strong communication skills, able to communicate well in both business and technical aspects with people from at different levels
  • Good command of both written and spoken English and Chinese.

 


Technical Skills

  • Life Insurance
  • Project Management
  • Quality Assurance
  • Team Management
  • Training