Senior Manager – Life Claims

Lead (more than 10 years)

Technical Skills

  • Claims
  • Customer Service
  • Insurance Claims
  • Life Insurance
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Product Development
  • Team Management
  • Training

Job Description

Senior Manager – Life Claims

Location: Hong Kong


  • Ensure the team to meet the KPIs of turnaround time, completion rate and quality check rate of claim assessment
  • Enhance the technical skills of claim assessors by compiling the claims guidelines and provision of training programs
  • Participate in new product development by reviewing policy provisions, product brochure and product materials, setting claim administrative guidelines, training to assessors and reviewing claim forms
  • Assist in reviewing claims procedures and guidelines and ensuring regulatory changes are adopted
  • Provide training on claims guidelines and procedures to distribution channels
  • Keep updated of market information and share the best practice with the team
  • Lead the claims administration team to provide clerical support and claims registration
  • Lead any ad hoc project as assigned


  • Minimum of 12 years solid individual life or medical claim assessment experience with at least 6 years in leading assessment teams
  • Degree from a recognized University
  • Professional qualification in life insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage
  • Proven leadership, people management and problem solving skills
  • Attentive to details with strong analytical and presentation skills
  • Strong communication skills, able to communicate well in both business and technical aspects with people from at different levels
  • Proficiency in written and spoken English and Chinese
  • Good PC knowledge in MS Excel, Word and PowerPoint 
Employment TypeFull-time
Career LevelLead (more than 10 years)
Education LevelBachelor
QualificationFellow, Life Management Institute (FLMI)
LanguageEnglish, Cantonese
PrudentialFinancial Services, Retail and Commercial Banking

3/f, Berkshire House, 25 Westlands Road, Hong Kong

directions_walk7 mins walk from Quarry Bay Station